This fun, participative and practical course is designed to provide participants with the tools and skills necessary to help them advance from a supervisor/manager/leader to an effective coach. The course will cover various coaching models, skills, techniques and ideas and a substantial component involves practical exercises and practices of the skills and techniques that will let participants focus on the management of issues that are most important to them and their staff

A selection of topics include:

 

• Understanding what coaching is and isn’t 
• Understanding coaching qualities and competencies
• Identifying the ethics, boundaries, and benefits of coaching 
• Understanding role and responsibilities – dos and don’ts
• Understanding the challenges to successful coaching and what to do to overcome these
• Key coaching skills for managers 
• Understanding differences between various coaching models, approaches and techniques and knowing just when to use them
• Structuring the learning and coaching cycles
• Facilitation techniques to develop output coaching styles and encourage discovery based learning 
• Practical sessions involving coaching on workplace scenarios
• Using effective communication strategies (active listening, questioning and feedback techniques) for better performance