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We have all seen it before, sitting behind the front desk, a women looking as if she is ready to snap, big hair, too much ma...
This fun, participative and practical course is designed to provide participants with the tools and skills necessary to help...
This training course offers the tools and techniques needed to provide excellent customer service support. Having a strong c...
This program is specifically designed for school leavers and those just entering the job market. It serves a basis for...
Focuses on the specific skills needed to develop, organize, structure and deliver powerful, impactful presentations. I...
As a leader you are faced with many challenges when planning, introducing, and implementing organisational change. When deal...
Focusing on the “How to” rather than the “What,” our sales training is structured and supported by principle...
Contact Centres across the globe have fundamentally strived to maintain the highest level of performance within the organisa...
This intensive management training is a personalized, total-immersion learning experience which includes a 2day, hands-on wo...
Time is a unique resource. It can’t be saved, so it has to be put to best use every minute of every day. The way we manage...
Team Leaders/Supervisors provide a vital link in delivering the organisation’s strategy, standards and expectations. Their...
The purpose of course is to ensure that the many and varied principles and aspects of successful call handling, sales proces...
The program focuses on the practical skills professionals need to develop and maintain in order to lead others and be agents...
This program covers the fundamentals of Project Management. Allowing you to understand the key principles behind manag...
This is a management and leadership development program for managers with at least a few years’ experience in management. ...
The course will enable you to make stronger succession planning strategies apparent, explore the reasons for multiple enviro...
This program allows you to gain self-awareness of your attitudes and behaviour patterns that promote or hinder assertive beh...
Success in the business field comes from a combination of skills. It is important to be able to meet deadlines and multitask...
This Program is specifically designed as a personal coaching session. Working to empower and equip you with tools to b...
In this dynamic and interactive course, participants will build their skills to become an effective conflict resolver and me...
In this programme you will learn how to quickly turn these objections into profitable sales. How do you handle the buy...
A selection of topics include:
